Five hot spots of consumer rights: complaints surge in household appliances – small appliances, LCD TV, water heater – appliances industry-hc360 HC Network
According to the statistical report CASE, appliances complaints are rising year after year was a trend, but the quality of home appliances and service issue becomes a complaint "stubborn."
Air-conditioning into the focus of complaints
The Consumers Association, said the head of analysis, air-conditioning problems have three main complaints: First, quality problems, mainly the new machine does not work, no refrigeration or non-stop. Second, installation is not timely, service prevarication. Although some of businessmen and manufacturers responsible for sales and service agreement, but the increase in sales then attend to after-sales service problems can not be held responsible in accordance with relevant regulations, had to push manufacturers to solve the problem. "China Quality Around the World" in 2005 air quality complaints briefing that the air-conditioning manufacturers complained mostly found in Shandong, Jiangsu, Zhejiang, Guangdong and eastern coastal areas.
Complaints in the air, no control of "orphan products" has become a major focus. As the intense market competition, some enterprises can not survive due to delisting, sales service commitment will become a dead letter, a "service vacuum."
Some experts say the market arise because of the brand disappeared "after-sales service vacuum" is not only air conditioning products, mobile phones, solar water heaters and others have in the future are likely to focus on flat-panel TV. The delisting from the factory caused the "service vacuum" phenomenon must be caused by relevant departments. He believes that, under current law the punishment can give these manufacturers far not worth the profits they reap, it should be targeted as soon as possible to introduce relevant laws, which constrain and stop.
LCD TV complaints have sprung up everywhere
Consumer Protection Committee of Statistics data show that consumption of heating with LCD TV, the highest concentration of point defects in the complaint. Some manufacturers in the sale of point defects fuzzy quality, after-sale they often try to shift responsibility. The quality control experts said the LCD screen is one of the bad points referred to as point defects, bright spots, dark spots, due to the lack of national unity in the quality inspection standards, leading to subsequent disputes to resolve difficulties. Therefore, consumers must actively protect their own interests, do not easily listen to vendors fuzzy publicity, closer look before buying.
Industry that appear difficult to solve in order to avoid future disputes, consumers related products should be carefully examined before a clear, Do not believe manufacturers one-sided propaganda. Bring the best audio and video performance dedicated to debug the test set, in black, black and white, blue, etc. background check for a variety of different color or light of the bright spots. The naked eye can see the point defect is linked to several points, consumers can also bring a magnifying glass check 10-20 times the LCD TV screen.
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